Carrefour

Mój Carrefour - loyalty application

The mobile application created for Carrefour stores enables users to add their customer card, browse discount coupons, leaflets, make mobile payments, and features an innovative Scan&Go system for shopping checkout.

  • Industry Loyality App
  • Platforms Mobile
Scope of work
  • UI/UX
  • Mobile Development
  • Web Development
  • Support
  • Usability Tests

The Overview

Customer Loyalty Application

The "Mój Carrefour" application, upon setting up an account, generates a customer card that can be scanned during shopping in the store. Within the application, users have access to discount coupons, advertising brochures, electronic receipts, and the ability to pay for purchases directly through the application.

Scan&Go

Together with Carrefour, we have created a way for quick shopping. All you need to do is use the Scan&Go feature to scan the products by yourself in the store, and then you can pay for them at the checkout without even taking them out of the basket. Thanks to this, we skip the queues, and with the application, we save not only money but also time.

Process

The process of creating the application began with its takeover from the previous provider. Over the years, we have built a multidisciplinary team of developers who work on both the mobile and backend sides of the application.

We operate within the SCRUM methodology, conducting 2-week sprints where we continuously develop and improve the Mój Carrefour application. Additionally, to ensure the stability of the application, we have integrated numerous monitoring tools and a support team ready to resolve most issues within the established SLA.

The Results

The result of the work is a mobile application used daily by thousands of people across Poland while shopping at Carrefour stores. The application not only saves their time during shopping but also saves them money thanks to various discounts they can benefit from.

  • 4.5 mln+Android users
  • 1.3 mln+iOS users

Deliverables

  • A native mobile application for Android and iOS platforms with functionalities such as discount coupons, promotional campaigns, information, and store maps.
  • E-receipt module utilizing Flutter, where receipts from the fiscal cash register automatically appear in the mobile application after purchase.
  • A CMS (Content Management System) for managing content within the mobile application, organizing promotions, adding coupons, or enabling/disabling various mobile application features.
  • An internal payment system allowing users to pay for purchases directly through the application.
  • Scan & Go innovative shopping system, where users scan products with their phones before placing them in the basket, and then at the self-checkout, they can immediately pay for them.
  • Integrations with external partner systems such as PetrolPay and Payback.
  • A module for flyers, allowing users to browse Carrefour network's advertising flyers within the application, along with prices of individual products available in their respective physical stores.

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